By Anthony Cicirello
Saturday morning, sideline, cooler full of juice boxes
I coach my kid’s Saturday soccer. Last week one of the other parents asked me how much they should spend on Google Ads. I grabbed a juice box and did the math right there on the cooler lid.
Here’s the version of that conversation that doesn’t require a juice box.
Start with what a customer is worth
If your average job is $500 and a customer usually comes back twice a year, that customer is worth $1,000 annually. That’s your ceiling for what it makes sense to spend acquiring one.
Now work backwards
If your close rate on leads is 25%, you need four leads to get one customer. If each click costs $8 and one in ten clicks becomes a lead, you need 40 clicks per lead. That’s $320 in ad spend to get one $1,000 customer. That’s money doing push-ups.
But if your close rate drops to 10% because you’re slow to follow up, suddenly you need ten leads per customer, and that same $1,000 customer costs you $3,200 to acquire. That’s money doing push-ups in the wrong direction.
The budget isn’t the problem
Most small businesses don’t have a budget problem, they have a conversion problem dressed up as a budget problem. Fix the close rate first, then scale the spend. The other way around just means losing money faster.
The move:
Calculate your real cost per acquired customer before touching your ad budget. If you don’t know your close rate, that’s the first thing to fix.
Want your ad spend actually tracked against real revenue? That’s what our Google Ads management is built around.

