By Tina Lively
Anyone can answer, including strangers
The questions and answers section on your Google Business Profile lets literally anyone post an answer, including people who have no connection to your business and might get it wrong.
Why this matters
A wrong answer sitting there unaddressed misleads potential customers, and it’s happening in public, right on your listing, without you even knowing.
Check it regularly
Set a reminder to review your Q&A section every couple weeks. Answer new questions yourself before someone else gives an inaccurate one.
Seed it yourself
Post the questions customers actually ask you most often, and answer them clearly. It’s free content that also helps you show up for those exact searches.
Want your Q&A section actually monitored? That’s part of our GBP management service.
