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The problem you actually want to have If you’ve worked through the ceilings in this series — priced right, hired, fixed your customer mix, widened your bottleneck — you eventually reach a better problem: money to put back into the...

The constraint you’ve stopped seeing Every business has a bottleneck — a single point where the whole operation backs up, where work waits, where capacity actually gets decided. And here’s the uncomfortable part: most owners have stopped seeing theirs. It’s...